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Return Policy Terms

Product Returns and Exchanges are possible:

  • Within 15 days with change card or purchase receipt, in the amount of purchase paid and exclusively on DiL Fashion Group stores (excluding outlets and shop-in-shops located inside department stores).
  • Supposed that the merchandise is in excellent condition, has not been processed in order of the customer and the tabs and labels have not been removed.
Product Returns and Exchanges are not possible in:
  • Items that have been used as well as items that are related to body hygiene (eg tights).
  • Items purchased during the discount period or offers.
Purchase credit rights and gift cards can be used in all DiL Fashion Group stores in a duration of 6 months (excluded the outlets and shop-in-shops located inside department stores).

Refunds are not possible.
 

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